Privacy Policy juhi88 – Member Personal Data Protection

Juhi88 collects various types of information depending on how you interact with our platform. This information is divided into two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as shown on your official identification document.
• Active email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• Bank account or e-wallet details for financial processing.
• Copies of identification documents (ID card, passport) for the KYC process.
• Proof of address such as a utility bill or recent bank statement.

Information collected automatically:

• IP address and general location data based on your network.
• Browser type, operating system, and device information.
• In-platform activity records including bets placed, games played, and session duration.
• Cookie data and similar tracking technologies to improve the user experience.
• Access logs including date, time, and pages visited.

The personal information we collect is used exclusively for the following purposes in the operation of the juhi88 platform. Each use of data has a clear and legally valid justification:

• Account management – Creating, verifying, and maintaining your member account securely.
• Transaction processing – Processing deposits, withdrawals, and all financial transactions on the platform.
• Identity verification (KYC) – Verifying that you meet age eligibility requirements and comply with anti-money laundering regulations.
• Customer support – Helping you resolve technical issues, inquiries, and complaints effectively.
• Platform security – Detecting and preventing fraudulent activity, account abuse, and other security threats.
• Service improvement – Analyzing usage patterns to improve the user experience and platform features.
• Important communications – Sending account-related notices, policy updates, and important security information.
• Responsible gaming – Monitoring gameplay patterns to identify and assist members who may be experiencing gambling-related issues.

Juhi88 does not use your data to make fully automated decisions that affect your rights without human review. Any significant decisions such as account closure or withdrawal holds involve manual review by our team.

Juhi88 does not sell or rent your personal data to any third parties. However, there are limited situations where we may need to share your information with the following parties:

• Payment service providers – Payment solution providers that process your deposit and withdrawal transactions. They receive only the minimum information required to process transactions.
• Game software providers – Third-party game companies that provide game content on our platform may receive anonymized statistical data for technical purposes.
• Government authorities – We are required by Malaysian law to disclose information to the relevant authorities when there is a legally valid request.
• Fraud prevention agency – In situations where there is suspicion of fraud or money laundering, we reserve the right to share relevant information with the responsible authorities.

Protecting your personal data is juhi88's top priority. We invest in robust security infrastructure and adopt a layered approach to ensure your data remains safe in our care at all times.

• 256-bit SSL/TLS encryption protects all data transmitted between your device and juhi88 servers.
• Passwords are stored in hashed form with cryptographic salting — we do not store passwords in plain text.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Our servers are protected by enterprise-grade firewalls and an intrusion detection system (IDS) operating 24/7.
• Security audits and penetration testing are conducted regularly by independent security experts.
• Staff access to member data is restricted based on the principle of minimum necessary access rights.

While we take all reasonable steps to protect your data, no online security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

Juhi88 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for you. Below are the types of cookies we use:

• Essential cookies – Required for core platform operations such as maintaining your login session. These cookies cannot be disabled.
• Performance cookies – Collecting information about how you use the platform to help us improve it. All data is collected anonymously.
• Functional cookies – Remembering your preferences such as language and display settings to deliver a more personalized experience.
• Security cookies – Helping us detect suspicious activity and protecting your account from unauthorized access.

You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

As a juhi88 member and data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold:

Juhi88 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by Malaysian law. Retention periods vary by data type:

• Active account data is retained for as long as your account remains active on the platform.
• Financial transaction records are retained for a minimum of 7 years to comply with financial and tax regulatory requirements.
• KYC documents are retained for 5 years after an account is closed or the business relationship ends.
• Customer support communication logs are retained for 2 years for reference and service improvement purposes.
• Cookie and session data expire automatically after a period of inactivity or when you log out.

When data is no longer needed, we securely delete it using methods that ensure it cannot be recovered or accessed again by any party.

The juhi88 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the juhi88 platform and does not cover the privacy practices of any third-party websites you may visit through those links.

We encourage you to read and understand the privacy policy of every website you visit. juhi88 is not responsible for the privacy practices or content of third-party websites, and makes no guarantees regarding their data protection.

The juhi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal data from a minor, we will take immediate action to delete that data and close the account in question.

Juhi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment.

For significant amendments that materially affect your privacy rights, we will notify you via an in-platform notice or the email address you registered with. Continued use of the juhi88 platform after amendments are published constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information. Your trust is the asset we value most.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us through the following channels:

• Live Chat – Available 24 hours a day, 7 days a week directly within the juhi88 platform.
• Email – Send your inquiry to [email protected] and we will respond within 1 to 2 business days.
• FAQ Page – Visit FAQ page us for answers to frequently asked questions.